Privacy Policy

1. Introduction

OceanStreamIsland ("us," "we," or "our") is dedicated to maintaining your privacy. This Privacy Policy outlines the ways in which we gather, utilize, divulge, and protect your data when you browse our website oceanstreamisland.sbs or engage in our yacht rental services.

By accessing our services, you are consenting to the data handling practices outlined in this document. This document adheres to privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant privacy statutes in Canada.

2. Information We Collect

2.1 Personal Information

We gather personal details that you willingly furnish to us when you:

• Reserve a yacht rental
• Reach out to us via our website or telephone
• Enlist for our newsletter
• Complete forms on our site
• Engage in surveys or marketing events

The collected information could include:

• Your name, email, phone number, and address
• Your payment data (handled securely through third-party services)
• Your preferences and specifications for the charter
• Your emergency contact details
• Any dietary restrictions or health information you share with us

2.2 Automatically Collected Information

Our website automatically logs certain data about your device and how you use our site:

• IP address and location details
• Your web browser type and its version
• The pages you visit and your duration on our site
• Site referrers
• Information about your device such as type and screen resolution

2.3 Cookies and Tracking Technologies

We employ cookies and other similar tracking mechanisms to improve your browsing experience on our website. These technologies help us to:

• Maintain your preference settings
• Analyze our site's usage and performance
• Deliver curated content
• Enhance our offerings

Cookie preferences can be managed through your browser's settings or our cookie consent pop-up.

3. How We Use Your Information

The data we gather is utilized for the following purposes:

• Service Provision: To conduct yacht rental services, manage bookings, and communicate regarding your reservations
• Support Services: To address your concerns and offer support
• Processing Payments: For handling fees and overseeing invoices
• Ensuring Safety: To maintain the safety of our activities and prevent any fraudulent behavior
• Marketing Strategies: To send promotional content and updates, with your agreement
• Web Improvement: To inspect usage patterns and upgrade our website's efficiency
• Adhering to Legal Requirements: To comply with legal norms and regulations

4. Information Sharing and Disclosure

Your personal information is not up for sale, trade, or lease to third parties. Your data may be shared in the following situations:

4.1 External Service Providers

We may disclose data to trustworthy third-party service providers involved in: carrying out payment transactions; maintaining and hosting our website; conducting email campaigns; executing analytics and performance monitoring; and providing customer service.

4.2 Compliance with the Law

There are circumstances where your data might be revealed if law dictates or in response to legal processes, court summons, situations requiring immediate attention, or investigations into possible fraud or unlawful activities.

4.3 Corporate Transactions

Should there be a company merger, acquisition, or sale of company assets, your information could be one of the transferred assets.

5. Data Security

We undertake appropriate technical and organizational safeguards to protect your personal data from unauthorized access, changes, exposure, or annihilation. These measures include encryption, secure servers, controlled access, periodic audits, and staff training.

However, we cannot vow for the absolute security of your data as no method of electronic transmission or storage on the internet is completely secure.

6. Data Retention

Your personal information is retained only for the time needed to fulfil the objectives it was gathered for or as prescribed by law. The retention periods typically are:

• For yacht rental records: 7 years for taxation and legal reasons
• For marketing communications: until you choose to unsubscribe or request deletion
• For web analytics data: 26 months
• For client support info: 3 years from the last interaction

7. Your Rights and Preferences

You have various rights such as the right to access, rectify, and delete your data (subject to legal constraints), the right to data portability, the option to opt-out of marketing, and to control cookies. To exercise these rights, reach us with the contact information provided below.

8. External Services

8.1 Google Analytics

We utilize Google Analytics for understanding how our website is used. You can disallow this by using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Interfaces

Our website might contain linkages to social media platforms which have their individual privacy policies.

8.3 Payment Intermediaries

Transactions are managed by third-party processors in compliance with PCI DSS standards.

9. Cross-Border Data Transfers

Your data may be transported to and processed in territories outside of France. We make sure to uphold safeguards that are in accordance with the applicable laws on privacy.

10. Children’s Privacy

We do not target children below the age of 13 with our services, nor do we knowingly gather their personal information. Please get in touch with us right away if you think that we may have received such data.

11. Modifications to This Privacy Policy

Changes to this Privacy Policy may occur to reflect any amendments in our practices or legal obligations. We will inform you by updating the policy here, emailing our registered users, or showcasing a notification on our website. Continued usage of our services after the policy's effective date indicates acceptance of the new terms.

12. How to Reach Us

If you have any questions about this Privacy Policy or the way we handle your information, please get in touch with us:

13. Adherence to Google’s Advertising User Consent Requirements

We comply with the consent policies of Google Ads users. You may alter your preferences regarding cookies/tracking at any time via our cookie settings panel.